C.G.V
Presentation
The General Terms and Conditions of Sale govern distance orders and in-store orders, in all forms, for the supply of products and services offered by MICHAEL BLAST EU. They appear expressly on the MICHAEL BLAST EU website, . These Terms constitute the sole agreement between the Parties with respect to the subject matter of the order and prevail over any other document. Any Order implies unreserved acceptance of these Terms and Conditions.
Article 1: Definition
Customer Any individual or other customer.
The customer has the possibility of placing an order online from the online site . The order can only be registered on the MICHAEL BLAST EU website if the customer has clearly identified himself by entering his e-mail address and password, which are strictly personal to him. Any order implies acceptance of the prices and description of the products and services available for sale online.
Article 2: Prices
The prices shown on the www.michael-blast.eu website are in Euros and exclude delivery costs. They may be modified at any time without notice. To this price must be added the carriage costs calculated according to the nature of the items ordered and the carrier selected. The delivery costs are specified in the customer's basket at the end of the selection of the various products, and are indicated in the summary of the order which precedes validation.
Prices are those applicable at the time of ordering, subject to availability and to typographical errors or changes in the French VAT rate. Any change in this rate will be immediately reflected in the sale prices.
All orders will be invoiced inclusive of all taxes, with the exception of orders to French overseas departments and territories and non-EU areas, which will be invoiced exclusive of tax. Outside the European Union or in French Overseas Departments and Territories, and depending on the legislation in force in the delivery zone, customs duties and taxes may be claimed from the Customer by the local authorities, in particular customs and tax authorities.
Some products may benefit from a "free shipping" offer. If this is the case, it will be clearly indicated during the order process and on the customer's purchase invoice.
Article 3: Orders
How it works
To validate an order, customers must first identify themselves. To this end, the customer fills in a form, according to the information provided online, in which he or she provides the information required for identification, in particular surnames, first names, telephone numbers, postal and e-mail addresses and billing and delivery addresses.
The customer then definitively confirms their order and our general terms and conditions of sale by clicking on the payment button. This action definitively registers their commitment and acceptance of the general terms and conditions of sale. From this moment, the order is recorded and an order number is sent to the customer by e-mail. The data recorded by MICHAEL BLAST EU in its computer system constitutes proof of the nature, content and date of the order.
Order modification
For any modification or cancellation of an order during processing, the customer is invited to contact our customer service via our contact form.
No order may be modified or cancelled once the products making up the said order have been prepared.
Please note that MICHAEL BLAST EU reserves the right to refuse any modification or cancellation of the order. Cases of refusal are systematic for products supplied to order, for non-catalogue products or for pre-orders. If, however, the customer insists, MICHAEL BLAST EU may decide to proceed with the cancellation or modification of the order subject to a deduction of 10% of the total amount of the order including VAT.
Billing
The invoice includes details of the price of each product excluding VAT and, where applicable, the amount of VAT calculated on the total excluding VAT and included in the total including VAT. A purchase invoice will systematically be sent to the customer by electronic means to the email address provided when the order was placed.
The purchase invoice is nominative, constitutes the only acceptable proof of purchase and is only valid when presented by the purchaser in person and accompanied by a valid form of identification.
Purchasing as a professional
MICHAEL BLAST EU does not under any circumstances cover any loss suffered by a company which has purchased one or more of its products in the catalogue and which, following a breakdown or a delay in delivery for example, finds itself negatively affected in its activity or in its turnover.
Transaction security
In order to ensure the security of transactions carried out on our site and to combat credit card fraud, the information transmitted in connection with orders is automatically analysed by our payment partner organisations in order to maintain a maximum level of reliability.
This is why, if an alert is raised by the payment organisation, we may ask the customer, by e-mail, to provide proof of identity, address or income, in order to combat fraudulent transactions effectively. By providing this proof, we can guarantee greater security for everyone, by ensuring that the customer is indeed the owner of the bank card used.
MICHAEL BLAST EU does not accept payment by cheque.
MICHAEL BLAST EU only accepts the methods of payment stipulated in article 4 below.
Article 4: Payment methods
By credit card :
(Carte Bleu, Visa, Amex, Mastercard, UnionPay...accepted in France). Validation of the order by credit card constitutes a mandate to pay the price of the order including all taxes.
During the payment phase, customers may in some cases enter their card details directly on our order validation page (Stripe payment, for example) or be redirected via SSL encryption protocol to the payment interfaces of our partner organisations.
MICHAEL BLAST EU's payment service providers provide its customers with the 3D Secure authentication payment system in order to reinforce the security of online purchases. At the time of payment, the cardholder's bank checks his or her identity before validating the transaction. The authentication procedure to be followed is specific to each bank (code received by text message, by email, authentication from a banking application, etc.), so we invite customers to check their bank card's 3D-Secure operation beforehand by contacting their bank for advice. If it is not possible to validate the authentication process or if the authentication fails three times, our sales team will offer the customer payment by bank transfer or any other payment method that does not require strong 3D-Secure authentication.
At the end of each transaction, a payment certificate is issued to the customer by our payment partner. It is the customer's responsibility to keep this certificate as proof of the transaction carried out.
By bank transfer
To pay by bank transfer, the customer simply selects this method of payment when validating the order. The bank details (RIB, IBAN...) of MICHAEL BLAST EU enabling the transfer to be made are communicated to the customer in the order confirmation email.
The processing of the order starts upon receipt of the customer's bank transfer by MICHAEL BLAST EU. If the transfer is not received within ten working days, the order is automatically cancelled by our computer system.
Commissions
MICHAEL BLAST EU reserves the right to charge or not to charge the customer a variable commission related to the chosen payment method. This commission is expressed in % of the total amount including VAT of the order and its amount will be clearly communicated to the customer during the payment phase.
Article 5: Transport
Delivery methods
Delivery is made to the address specified by the customer when placing the order (delivery address section in the form on the order validation page). It is carried out by our logistics service providers depending on the compatibility of the carrier with the contents of the order. Delivery can only take place once the order has been validated and payment has been made in full.
In the case of exports outside the European Union, MICHAEL BLAST EU is responsible for the parcel until it arrives in the country of destination. Once the parcel reaches the border of the country concerned by the delivery, the customer is 100% responsible for :
All customs clearance procedures.
Package security.
The correct routing of the parcel from the customs office to the delivery address.
Any additional costs relating to customs clearance, storage or loss of the parcel.
Refusal of the parcel by the customs services of the recipient country and return to the sender. The customer will be responsible for return transport costs.
In the case of a return of goods due to a wrong address given by the customer, a refusal of a parcel, a prolonged absence from the delivery address, a customs clearance problem, or any other reason for which the customer is responsible and which has prevented delivery, our company reserves the right to invoice the customer for all costs relating to the return of the parcel (transport, logistics, management, etc.).
Shipping time
As soon as the customer's order is validated, MICHAEL BLAST EU makes every effort to dispatch the goods as quickly as possible. In the case of products being restocked, products supplied to order or pre-orders, an estimate of the waiting time will be communicated to the customer.
Once your order has been dispatched, the delivery time varies according to the carrier chosen and the destination. MICHAEL BLAST EU is in no way responsible for any delay in delivery as this is the responsibility of the transport provider.
Receipt of order
When the carrier presents the parcel(s), the customer must be present at the delivery address to ensure delivery under the best possible conditions. Transport does not include delivery to floors, which remains at the driver's discretion.
On receipt of the goods, the customer must immediately check the condition of the package and its contents in the presence of the carrier (whoever that may be). In case of anomaly (damage, damaged parcel, broken product...), the customer must specify detailed reserves on the delivery note and communicate them within three clear days by e-mail or registered letter to the company MICHAEL BLAST EU.
By signing the delivery note, the customer accepts the products delivered as is, without any reservations made on receipt. No claim relating to damage sustained during transport will be accepted. It is the customer's responsibility to carry out all checks and to make all detailed reservations on arrival of the equipment in order to be able to exercise, if necessary, any recourse against the carrier.
Article 6: Right of withdrawal
How to exercise the right of withdrawal
From the date of delivery of the order, if the customer is a private individual, they have a period of 14 clear days to notify MICHAEL BLAST EU of their wish to retract. Our team will communicate to the customer upon receipt of his request and after verification of the elements transmitted a return number which must be attached to the return parcel.
MICHAEL BLAST EU will organise with its partner carriers the return of the contents of the order, at the customer's expense. The amount of the return costs will be deducted from the amount of the refund of the order.
If the customer so wishes, he/she can take care of the return shipment on his/her own and pay for the return shipment on his/her own; in this case, we will refund the full amount paid for the order, including VAT, excluding shipping costs initially paid for shipment from MICHAEL BLAST EU's warehouses to the customer's delivery address.
In the case of a cash refund of your order paid with a commission/surcharge/interest specific to the means of payment used (Paypal, credit...), MICHAEL BLAST EU does not refund the said commission/surcharge/interest.
In the event of disagreement over the withdrawal procedure, the consumer may contact the Médiateur de la République, 7 rue Saint-Florentin, 75008 Paris, telephone: 09 69 39 00 00.
Restrictions on the right of withdrawal
The right of withdrawal does not apply:
Consumables and spare parts in unsealed packaging.
Products supplied to order or marked as such.
Special orders (non-catalogue references).
Incomplete or damaged products.
Rolling machines that have covered more than 200m (we tolerate the first 200m, which is sufficient to test the means of transport).
Products showing visible signs of use, wear or soiling.
If, in the cases mentioned above, despite everything, the purchaser wishes to retract, expenses of cancellation of the sale contract are retained. Cancellation fees are set at 20% of the total amount including VAT of the order and will be deducted by MICHAEL BLAST EU from the amount to be reimbursed to the customer.
Article 7: Guarantee and after-sales service
Commercial guarantee
All products sold on michael-blast.eu are guaranteed by the manufacturer:
24 months for electric scooters.
12 months for batteries.
0 days for spare parts and accessories.
Second-hand or demo products may be sold with a shorter warranty period, which is specified on the customer's purchase invoice.
The commercial guarantee does not cover damage resulting from accidents, improper use of the products, incorrect assembly/disassembly, negligent maintenance of the products or modifications of any kind to the products. Any equipment dismantled without our agreement, modified or not correctly maintained by the customer will lose its right to the guarantee. Any product showing signs of impact or overheating will lose its warranty rights.
In addition, any operation undertaken by the customer on the products without the agreement of MICHAEL BLAST EU engages his sole responsibility and may generate risks for the safety of goods and persons.
Terms and conditions for exercising the guarantee
Any return of goods requires our prior agreement and the obtaining of a returns number which is issued to the customer by our after-sales team. This returns number must be legibly written on any package returned with the products to be handled by our technical team.
In order to benefit from the guarantee, the customer is invited to make a return request via the After-Sales Service form on our website.
Goods are returned at the customer's risk and expense. Products returned by carrier without physical protection or poorly protected will not benefit from the guarantee. It is therefore the customer's responsibility to protect and insure the returned product(s) during transport.
Similarly, products found to be damaged on arrival, abusively worn or sent dirty will not be covered by the guarantee.
It is the customer's responsibility to keep the packaging and accessories received with the products, as well as any labels affixed to the products or their packaging.
In certain cases, and for certain products in the catalogue, MICHAEL BLAST EU will cover the transport costs for after-sales returns. The words "Free after-sales returns" are displayed on the web product sheets of the products concerned. This offer is also mentioned on the customer's purchase invoice.
Legal guarantees
In accordance with the Consumer Code, the provisions hereof shall not deprive the consumer of the legal guarantees of conformity and latent defects:
The legal guarantee of conformity (articles L.211-2 to L.212-1 of the French Consumer Code): The seller is obliged to deliver goods that conform to the contract and is liable for any lack of conformity at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation, if the seller was responsible for this under the contract or if it was carried out under the seller's responsibility.
Any action arising from a lack of conformity must be brought within 2 years of delivery of the goods.
Legal warranty against hidden defects (Art. 1641 to 1649 of the Civil Code): The seller is liable for any latent defects in the item sold that render it unfit for its intended use, or that impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he or she been aware of them.
An action arising from a latent defect must be brought by the purchaser within 2 years of discovery of the defect.
Special features
In accordance with Order 2005-136 of 17 February 2005 and Article R211-4 of the French Consumer Code, the provisions of these terms and conditions may not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee the consumer against all the consequences of hidden defects in the item sold or the service rendered. This clause is only applicable in the event of full payment of the order.
MICHAEL BLAST EU is not the producer of all the products presented, within the meaning of law n°98-389 of 19 May 1998 relating to liability for defective products.
MICHAEL BLAST EU endeavours to apply the guarantee to any product returned as quickly as possible. However, when the repair requires the return of the product to the manufacturer, or the ordering of a spare part from the manufacturer or its local representative, MICHAEL BLAST EU cannot be held responsible for any delays caused by the manufacturer or its local representative. On the other hand, MICHAEL BLAST EU's after-sales service chooses the carrier responsible for delivering the goods to the customer after repair.
In the event of the return of functional equipment, the Customer will be invoiced a flat-rate handling and diagnostic fee. This fee is €99 including VAT, plus postage costs for returning the goods to the customer's delivery address.
Article 8: Retention of title and liability
MICHAEL BLAST EU retains ownership of the goods until they have been paid for in full. The transfer of ownership of the products takes place at the time of full payment of the total amount including VAT of the order placed. However, during the period between delivery and transfer of ownership, the risks of loss, theft or destruction are the responsibility of the customer.
The non-fulfilment of payment obligations by the customer, for any reason whatsoever, gives MICHAEL BLAST EU the right to demand the immediate return of the goods delivered at its expense and risk.
In the event of disagreement with this clause, the consumer may contact the Médiateur de la République, 7 rue Saint-Florentin, 75008 Paris, telephone: 09 69 39 00 00.
Article 9: Confidentiality of bank details and security of transactions
The website michael-blast.eu, represented by the company MICHAEL BLAST EU, is committed to protecting the personal data and privacy of its registered customers.
The MICHAEL BLAST EU company, owner of the michael-blast.eu website, as well as its payment service providers (Stripe, PayPlug, Oney, Paypal...), are the recipients of personal data relating to the payment of orders. The payment service providers are responsible for the automated processing of this data, the purpose of which is to define the risk level of a transaction and to combat bank fraud.
Failure to provide this information will prevent your transaction from being processed and analysed.
In addition, in order to comply with tax and legal obligations, a paper and computer copy of each invoice will be kept for 10 years by MICHAEL BLAST EU.
Article 10: Jurisdiction
The contractual information is presented in French and the products offered for sale comply with French regulations.
For foreign customers, it is the responsibility of the customer to check with the local authorities the conformity of our products with the legislation in force. MICHAEL BLAST EU accepts no responsibility for compliance issues outside mainland France.
For professional customers, all disputes relating to the formation, performance and termination of contractual obligations between the parties that cannot be settled amicably are subject to the jurisdiction of the Tribunal de Commerce de Paris, France, in the jurisdiction of which the registered office of MICHAEL BLAST EU is located.